FAQ

Frequently Asked Questions

Everything you need to know about Second Nature — the seasonal, curated, preloved clothing box for kids.

About Second Nature

What is Second Nature?

Second Nature is a seasonal subscription box of high-quality, preloved children’s clothing, delivered right to your door. Each box is handpicked for your child’s size, style, and the upcoming season, so you can stop stressing about last-minute shopping and start enjoying a simpler, more sustainable wardrobe solution.

Will I save money compared to buying new clothes?

Definitely! Families typically save 50–70% compared to buying new. Plus, you’ll save time, avoid extra store trips, and skip the impulse buys.

How do you make sure the clothes are truly sustainable?

We give great clothes a second life. Every piece is carefully selected, freshly laundered with eco-friendly detergent (unless brand new with tags), and shipped in sustainable packaging. By choosing Second Nature, you help keep textiles out of landfills while dressing your child stylishly.

As part of our style quiz, families can let us know if they’re comfortable receiving “perfectly imperfect” gems — like a gorgeous Zara dress with a tiny pen mark. When you say yes to these special finds, we’ll often add a few bonus pieces as a thank you for keeping great clothes in circulation.

What brands might I see in my box?

You’ll find a thoughtful mix of everyday favorites and higher-quality gems. Many boxes include trusted thrift-friendly brands like Carter’s, Joe Fresh, and Gap — perfect for comfy basics and playwear. Alongside those, you’ll often see premium and boutique labels such as Zara Kids, Roots, Patagonia, and other specialty finds that give your child’s wardrobe a stylish edge. Some pieces are even brand new with tags. Every box is designed to be a balance of practical staples and standout pieces, so your child always has a well-rounded, stylish wardrobe.

How It Works

How do I personalize my box?

When you sign up, you’ll complete a quick style quiz about your child’s size, favorite colors, lifestyle, and clothing needs. Want more detail? Subscribers can also book a free 20-minute call with one of our stylists to talk through your child’s style, special requests, or unique needs. Prefer surprises? You can skip the call, give us just the size, and we’ll take care of the rest — the unboxing joy is part of the fun!

What type of clothes will I receive in the box?

Each box is seasonally curated and may include tops, bottoms, outerwear, dresses, pajamas, or special occasion pieces. We can also include swimwear, accessories, or activewear if requested.

How often will I receive a box?

Subscribers receive 4 boxes per year — August (Fall), November (Winter), February (Spring), and June (Summer) — always ahead of the season so your child is ready.

What if I don’t want to wait until the next season?

You can order a Top-Up Box (5–8 items, starting at $35) for vacations, growth spurts, or events.

Can I request specific items (like holiday outfits or rain gear)?

Yes! Add requests in your style quiz or let us know before your box ships — we’ll do our best to track them down.

Are the boxes gender neutral?

They can be. Many families choose neutral palettes for easier hand-me-downs, or simply to give kids more freedom with their style.

Sizing & Fit

How is sizing determined for my growing child?

We size boxes using a “grow with me” approach, based on your child’s age, measurements, and feedback. Preloved clothing often runs smaller, so a 2T box may include pieces up to 4T. Before each shipment, we send a quick “size check-in” to make sure everything will fit.

What if my child has a sudden growth spurt?

Just update your child’s size in your account anytime. We’ll adjust your next box or recommend a Top-Up Box if you need new clothes right away.

What if the clothes don’t fit or we don’t like something in the box?

We do everything we can to make sure each box is a hit. Before every shipment, we confirm sizing, and our stylists carefully check each piece. If there’s ever something you don’t love, contact us right away — we’ll make it right, whether that means adjusting your next box, sending a replacement, or adding an extra surprise item.

Quality & Care

How do I know the clothes will be good quality?

Every item is hand-checked for stains, holes, and wear. Only high-quality, durable pieces make it into your box. Occasionally, we come across a standout piece we just couldn’t let go to waste. If your style quiz tells us you’re open to “perfectly imperfect” gems, we may include these unique finds — and thank you with a few extra items in your box.

Are the clothes washed before they’re sent?

Yes. Everything is freshly laundered with eco-friendly detergent safe for sensitive skin, unless brand new with tags.

What happens to clothes my child outgrows?

We encourage passing them on to siblings, donating them, or sending them back to us through our Buy Back Program (coming soon) to earn credit toward future boxes.

Subscription & Pricing

How much does the subscription cost?
  • Seasonal Subscription: $75 per box (first box only $60 as an intro offer), 4 boxes per year.
  • One-Time Box: $85 — great as a gift or trial.
  • Premium Box: $120 — curated with higher-end, like-new items only.
  • Subscriber-Only Top-Ups: Starting at $35 for 5–8 items, available anytime.
How much is shipping and where do you deliver?

Shipping anywhere in Canada is included in the price — no hidden fees.

Can I cancel my subscription?

Yes, anytime. You can cancel, pause, or skip a box with just a few clicks.

Can I return or exchange items in my box?

Because every box is unique, we don’t process traditional returns. If something doesn’t fit, we’ll adjust your next box — and often include an extra item as a thank-you for keeping clothes in circulation.

Do you have a referral program?

Yes! For every new subscriber you refer to Second Nature, you’ll receive $10 off your next scheduled box. It’s our way of saying thank you for helping us grow our community of eco-conscious families.

Gifting & Extras

Can I gift a subscription to someone else?

Absolutely. Choose a one-time gift box ($85) or a full subscription (4 boxes per year). Perfect for baby showers, grandparents, or anyone who loves a thoughtful, sustainable gift. Our baby shower boxes are something you’ll be proud to give — beautifully packaged, curated with excellent preloved pieces, and often brand new with tags.

What makes a One-Time Box different?

One-Time Boxes are priced at $85 and are perfect for gifts, baby showers, or if you’d like to try us before subscribing. They include 15+ items and are fully personalized to the child’s size and style.